Customer Support Representative

1 day ago

Mohali, India BRIDGING TECHNOLOGY Full time

**Bridging Technologies is hiring for Customer Service Agent**:
**Experience**:1+ years in international voice process
**Location**:Mohali

**Job Summary**

We are hiring a Customer Service Agent to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Responsibilities**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications**
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

**About Company**:
“ **idea generation**” company that believes in bringing new healthcare concepts to reality. We specialize in end-to-end software product development and bring a wealth of experience creating out-of-the-box software for healthcare organizations.

**Our culture**
Sincere at work, crazy at the workplace - we are a bunch of creative, tech-savvy people, passionate about technology and curious about what we can do with it. Our passion is to build solutions that make a difference in people’s life. It has brought us together and a long professional journey has taught us how to do it.
‘What's next?’ The notion constantly nags us to come up with new ideas, build new things & make the world a better place to live in.

**Quality Work**
We don't just work but strive to accomplish more than what is expected from us.
It's truly worth it when all our hard work and toil is rewarded with some back-patting, and meals on the house

**Salary**: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Application Question(s):

- Are you comfortable to work in night shifts

**Education**:

- Bachelor's (preferred)

**Experience**:

- an International Voice Experience (required)
- Health insurance

  • Customer Support Representative

    2 weeks ago

    Mohali, Punjab, India JCBL GROUP Full time ₹ 18,000 - ₹ 2,16,000 per year

    Required customer support representatives for outbound calling for a ayurvedic healthcare companyJob Types: Full-time, PermanentPay: Up to ₹18,000.00 per monthBenefits:Health insurancePaid sick timeProvident FundWork Location: In person

  • Customer Support Representative

    1 day ago

    Mohali, India SmartKing Technologies Full time

    Manage large amounts of incoming phone calls. - Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Graduate. - Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive...

  • Customer Support Representative – BPO

    3 weeks ago

    Mohali, India Apex One Full time

    Job Title: Customer Support Representative – BPO Location: Mohali(Punjab) & Jaipur Education: Graduation Mandatory Job ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently. Resolve customer queries, complaints, and requests within defined timelines. Maintain accurate records of customer interactions and...

  • Customer Support Representative – BPO

    1 week ago

    Mohali, Punjab, India Apex One Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Title: Customer Support Representative – BPO Location: Mohali(Punjab) & Jaipur Education: Graduation Mandatory Job ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently.Resolve customer queries, complaints, and requests within defined timelines.Maintain accurate records of customer interactions and...

  • Customer Support Representative-international

    2 weeks ago

    Mohali, Punjab, India InfluxService Full time

    **Job description** **Customer Support Representative - International(Freshers)** **Location: Mohali** **Roles & Responsibilities: - ** - Handle incoming calls or to address customer queries. - Identify customer needs and determine solutions. - Offer accurate information about products and services. - Respond to customer complaints and develop...

  • Customer Support Executive

    2 weeks ago

    Mohali, India SRP Digital Services Pvt. Ltd. Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Service Representative

    3 weeks ago

    Mohali, India Soft Elevation Full time

    Job Summary: We are looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers by answering inquiries, resolving issues, and ensuring a positive experience with our brand. Requirements: High school diploma or equivalent; associate or...

  • Customer Service Representative

    7 days ago

    Mohali, Punjab, India Soft Elevation Full time ₹ 84,000 - ₹ 12,00,000 per year

    Job Summary:We are looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers by answering inquiries, resolving issues, and ensuring a positive experience with our brand.Requirements:High school diploma or equivalent; associate or...

  • Customer Service Representative

    1 week ago

    Mohali, India Penta IT Solutions Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...

  • Customer Support Executive

    1 week ago

    Mohali, India BeeSolver Technology Pvt Ltd Full time

    **Responsibilities** - Understanding the products and services provided by the company. - Managing a team of Customer Support Representatives. - Resolving customer complaints and queries. - Providing detailed information to customers. - Monitoring the performance of individual representatives. - Assisting the HR department with hiring new employees. -...