Customer Care Executive

2 days ago


Dwarka Delhi Delhi, India Leadigi Marketing Pvt Ltd Full time

**Job Title**: Customer Support Executive
**Company**: Mattress To Door Incorp.
**Location**: Remote (Canada-Based Operations)
**Shift**: Night Shift (Aligned with North American Time Zones)

**Job Type**: Full-Time

**About Us**

Mattress To Door Incorp. is a leading Canadian mattress and bedding brand, delivering premium comfort directly to customers' homes. We are committed to excellent customer experience and support throughout the entire buying journey.

**Job Summary**

We are seeking a highly motivated and fluent English-speaking **Customer Support Executive** to join our night shift team. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a smooth and satisfying experience.

**Key Responsibilities**
- Resolve customer complaints with professionalism and empathy.
- Process orders, returns, refunds, and exchanges efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with warehouse and logistics teams to ensure timely delivery updates.
- Provide product information, recommendations, and post-sales support.
- Identify and escalate priority issues as needed.
- Meet KPIs related to response time, resolution rate, and customer satisfaction.

**Requirements**:

- Fluency in **English** (verbal and written) is **mandatory**.
- Prior experience in customer service, preferably in **e-commerce or retail**.
- Strong communication, interpersonal, and problem-solving skills.
- Comfortable working **night shifts** (EST/PST time zones).
- Ability to multitask, prioritize, and manage time effectively.
- High-speed internet connection and a quiet remote work setup.

**Preferred Qualifications**
- Experience in mattress, furniture, or home goods industry is a plus.

**What We Offer**
- Competitive salary
- Work-from-home flexibility
- Performance incentives
- Friendly and supportive team culture
- Opportunity to grow with a fast-paced Canadian brand

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Fixed shift
- Night shift
- US shift
- Weekend availability

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7982637234



  • Dwarka, Delhi, Delhi, India Mahashakti Financiers Ltd. Full time

    **Job Summary**: The Customer Care Executive will be responsible for managing and resolving customer queries, complaints, and requests related to loan products and financial services offered by the NBFC. This role requires a high level of customer-centricity, excellent communication skills, and a sound understanding of NBFC financial products. **Key...


  • Delhi, India Nature Sparsh Health Care Full time

    **Full Job Description**: **Responsibilities**: **1. Ensure outstanding customer satisfaction by maintaining strong working relationships.** **2. Handle the chat process and promptly answer the queries of the customers over Mail, Chat, Call, what’s app and social media. Providing the right information.** **3. Raising a ticket for every query and...


  • Delhi, Delhi, India Megha Kichen & Home Appliances Pvt Ltd. Full time

    Customer care executive Required A Customer care executive Who can handle day to day customer's call. He/she fluent in communication Exp. : 0-1 year Basic salary: 10000-12000 Minimum qualification: 12th pass **Job Types**: Full-time, Fresher Pay: From ₹10,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance...


  • Dwarka, Delhi, Delhi, India AssetYogi Full time

    As a Customer Care Associate/Executive, you will be responsible for handling inbound and outbound calls to assist customers with their queries, provide information about our products and services, resolve complaints, and actively promote sales. The role requires excellent communication skills, a customer-centric mindset, and the ability to contribute to the...


  • Delhi, Delhi, India Winsmart Jobs Full time

    **Job Description: Customer Care Executive** **Position**: Customer Care Executive **Location**: Janakpuri, Delhi **Employment Type**: Full-time **Experience Required**: 1-3 years in customer service or similar roles **Salary**: Competitive, based on experience **Key Responsibilities**: **Customer Support**: Handle inbound and outbound calls...


  • Delhi, India Shyali Products Full time

    Data handling and soft communication skills needed. Should be aware of the local languages and patient polite talk manner. Basic computer skills needed - Experience- 0 - 3 Years- Salary- 90 Thousand To 1 Lac 75 Thousand P.A.- Industry- Front Office / Reception/Computer Operator/Assistant- Key Skills- Customer Care Executive Customer Support Executive...


  • Dwarka, Nashik, Maharashtra, India HOB Prosperous food Pvt Ltd. Full time

    Customer care executives provide a positive customer experience by responding quickly and professionally to customer inquiries. They may also help customers choose products, manage orders, and process payments and returns. - Customer care executives are responsible for building a positive company image and ensuring customer satisfaction. They may conduct...


  • South Delhi, Delhi, Delhi, India BNC Global Full time

    **Job Title**: Customer Care Executive **Location**: Chirag Delhi, South Delhi **Salary Budget**: Up to ₹35,000 per month **Key Responsibilities**: - Handle inbound customer calls in a professional and courteous manner. - Listen to customer concerns and provide effective solutions. - Maintain accurate records of customer interactions. - Ensure high...


  • Delhi, India AIM Multiskills Jobs Full time

    **AIM MULTISKILLS JOBS PVT. LTD..**: **EXP REQUIRED: 1-3 YEARS**: Customer Care Executive **COURIER,TRANSPOTATION,FREIGHT,WAREHOUSE**: **NCR-BINOLA**: **2 - 3 LAKHS**:


  • Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time

    **Job description** **Job Title: Customer Care Executive** **Location**: Saket **Employment Type**: Full-Time **Experience**: 0 - 2 Years **Salary**: Up to ₹20,000 per month **Qualification**: Minimum Graduate (any stream) **About Us** Plan your world training academy PVT LTD is committed to providing outstanding service and building long-term...