Customer Care Executive

3 days ago

Dwarka Delhi Delhi, India Mahashakti Financiers Ltd. Full time

**Job Summary**:
The Customer Care Executive will be responsible for managing and resolving customer queries, complaints, and requests related to loan products and financial services offered by the NBFC. This role requires a high level of customer-centricity, excellent communication skills, and a sound understanding of NBFC financial products.

**Key Responsibilities**:

- Customer Support & Relationship Management
- Build long-term relationships with clients by offering timely and reliable service.
- Coordinate with internal departments (operations, credit, collections) to ensure timely resolution.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain detailed records of customer interactions, feedback, and complaints in the CRM system.
- Ensure adherence to company policies, regulatory compliance (RBI guidelines), and data confidentiality.
- Identify recurring customer issues and suggest improvements in processes and communication.
- Prepare regular reports on customer interactions and satisfaction levels.
- Stay updated with the latest features, benefits, and changes in NBFC products like personal loans, business loans, etc.
- Educate customers on value-added services, digital platforms, and repayment tools.

**Key Skills and Competencies**:

- Excellent communication skills (Hindi, English, and regional languages preferred)
- Active listening and problem-solving skills
- Strong interpersonal and customer service orientation
- Basic understanding of NBFC products and financial regulations
- Familiarity with CRM tools.

**Qualifications**:

- Minimum: Bachelor's degree in Commerce, Business Administration, or related field
- Preferred: Experience in NBFC/BFSI sector or customer service domain

**Experience**:

- 0-1 years of experience in a customer-facing role, preferably in financial services

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7391097551

  • Customer Care Executive

    1 week ago

    Dwarka, Delhi, Delhi, India AssetYogi Full time

    As a Customer Care Associate/Executive, you will be responsible for handling inbound and outbound calls to assist customers with their queries, provide information about our products and services, resolve complaints, and actively promote sales. The role requires excellent communication skills, a customer centric mindset, and the ability to contribute to the...

  • Customer Care Executive

    1 week ago

    Moti Nagar, Delhi, Delhi, India Luxury care Full time

    **Customer care I Cold calling I Data maintenance I CRM portal management** Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Care Executive

    5 days ago

    Dwarka Sector , Delhi-NCR, India Alpha Institute of Professional Management Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Urgent Requirement For customer care executive interested candidates candidates can apply.

  • Customer Care Executive

    1 day ago

    Delhi, Delhi, India Megha Kichen & Home Appliances Pvt Ltd. Full time

    Customer care executive Required A Customer care executive Who can handle day to day customer's call. He/she fluent in communication Exp. : 0-1 year Basic salary: 10000-12000 Minimum qualification: 12th pass **Job Types**: Full-time, Fresher Pay: From ₹10,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance...

  • Customer Care Executive

    1 week ago

    Delhi, Delhi, India Liberty Hospitality Private Limited Full time

    **Position Summary**: The Customer Care Executive in the travel industry plays a critical role in providing exceptional customer service and support. They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive travel experience. As the primary point of contact, the Customer Care Executive ensures customer satisfaction...

  • Customer Care Executive

    2 weeks ago

    Delhi, Delhi, India Swadeshi Ayurved Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title:Customer Care ExecutiveLocation:New DelhiJob Type:Full-TimeExperience:Minimum 1 year (Customer Service / E-commerce preferred)Industry:E-commerce / Ayurveda / Consumer ProductsJob SummaryWe are seeking a proactive and customer-focusedCustomer Care Executiveto join our team. The ideal candidate will handle customer care calls, resolve queries,...

  • Customer Care Executive

    1 week ago

    Delhi, Delhi, India DIGITAL SCOREWEBB PVT LTD Full time

    A customer service executive is a professional who handles customers on behalf of the business. When a customer is faced with any issue or has a query or complaint regarding the products and services of the company, the customer care executive is the first point of contact for them. In other words, the customer support executive is the voice and face of a...

  • Customer Care Executive

    2 weeks ago

    Delhi, Delhi, India XIIMBA ECOSYSTEMS Full time

    A customer service executive is a professional who handles customers on behalf of the business. When a customer is faced with any issue or has a query or complaint regarding the products and services of the company, the customer care executive is the first point of contact for them. In other words, the customer support executive is the voice and face of a...

  • Customer Care Executive

    1 week ago

    Dwarka, Delhi, Delhi, India BzConsultant Full time

    **Work from office only** **Job Title: Customer Support Executive** **Salary - Upto 25K** **Educational Qualification: Graduate / Under-Graduate (Final Year - result awaited)** **Minimum Relevant Work Experience: 12 months and above** * **Responsibilities**: - To help Customers with technical and non - technical queries over phone * * Essential...

  • Customer Care Executive

    1 week ago

    Delhi, Delhi, India HR Hai Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionHR Hai is building a next-generation talent platform designed to make hiring faster, smarter, and more meaningful. With an AI-driven experience, our platform reduces friction on both sides, offering intelligent matching that looks beyond just resumes. It scales seamlessly from high-volume roles to specialized hiring and provides deeper...