Process Trainer

**Key Responsibilities**:

- **Process Mapping & Documentation**:

- Understand and document the core processes, workflows, and Standard Operating Procedures (SOPs).
- Develop training manuals, guides, and training materials that detail each step of the process.
- **Training Delivery**:

- Conduct training sessions for new employees or existing staff who need updates on process changes.
- Deliver interactive and engaging classroom or online training sessions, using a variety of training methods such as presentations, role-playing, and case studies.
- **Onboarding New Hires**:

- Introduce new employees to company processes, systems, tools, and technologies during their onboarding phase.
- Help new hires understand the company's mission, vision, and the roles they play within the organizational structure.
- **Process Improvement & Optimization**:

- Analyze current workflows and processes to identify inefficiencies, bottlenecks, or gaps.
- Work with management to design and implement improvements or redesigns to optimize efficiency and reduce errors.
- **Performance Monitoring**:

- Monitor employees' progress through training programs and evaluate their understanding of the processes through quizzes, assessments, or role-playing.
- Track employee performance and provide feedback to ensure proper adoption of processes and improvements.
- **Troubleshooting & Support**:

- Troubleshoot any issues that arise during the implementation of processes and provide guidance on best practices.
- **Continuous Learning & Development**:

- Stay updated on process changes, system upgrades, and industry best practices to ensure training materials and sessions are always current.
- Help employees develop a culture of continuous learning and self-improvement with regard to process knowledge.
- **Customized Training Sessions**:

- Tailor training sessions based on the specific needs of different teams, departments, or projects to address particular challenges or skill gaps.
- **Assessment and Certification**:

- Create and implement assessments to test employees' understanding of processes.
- Certify employees once they have achieved proficiency in the processes.
- **Cross-Functional Collaboration**:

- Collaborate with different departments or teams (e.g., HR, Operations, Quality Assurance) to ensure that training aligns with organizational goals and performance standards.
- **Reporting & Documentation**:

- Maintain records of training sessions, feedback, and employee progress.
- Prepare reports for managers or leadership on the effectiveness of training programs and areas needing attention.

**Summary of Differences**
- **Focus**:

- **Voice & Accent Trainer**: Primarily focuses on improving communication and speaking skills, including accent neutralization, pronunciation, and voice modulation.
- **Process Trainer**: Primarily focuses on teaching specific processes, workflows, and operational procedures relevant to employees' job roles.
- **Key Skills**:

- **Voice & Accent Trainer**: Strong knowledge of linguistics, speech therapy techniques, and voice coaching.
- **Process Trainer**: In-depth understanding of organizational processes, SOPs, and training methodologies.

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Amritsar, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 2 years (required)
- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 13/01/2025