Process Trainer(Call Center)

5 days ago

Amritsar Punjab, India Space5 Full time

**Responsibilities**
- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of client satisfaction.

**Trainer Requirements**:

- A bachelor's degree in business, IT, English, or a related field.
- At least 2 years of experience working as a call center trainer or team leader.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict-resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment
- Full Hands-on MS Office, such as making PPTs, Excel Reports, and MS word Files.

**Remunerations**
- Industry standard growth is awarded to all the employees of the company
- 10-20% hike bi-annually
- Extremely positive work environment
- Employee stock options to high performers
- Other statutory guidelines and benefits can be discussed and detailed post interviews

**_Location: Amritsar Branch Office_**

COMPANY:
FOUNDER:
WEBSITE:
**Salary**: ₹18,000.00 - ₹25,000.00 per year

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