Quality Auditor
3 days ago
**Key Responsibilities**
**Required Qualifications**
- Educational Qualification: Graduate & above **2-3 years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains** Hands-on experience using Rilla, Dialpad, or similar call audit tools **Proficient in Excel/Google Sheets and dashboard preparation for performance reporting** Strong understanding of sales processes and service standards **Experience auditing invoices, service records, and membership sales** Excellent communication skills - written and verbal **Strong analytical skills and attention to detail** Ability to work independently with mínimal supervision **Flexible to work extended hours based on audit load or business requirements**
**Preferred Qualifications Prior experience in the HVAC, home services, or membership-based sales domain** Knowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance score **Exposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)**
Pay: ₹40,000.00 - ₹45,000.00 per month
Schedule:
- US shift
Work Location: In person
-
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