Call Center Executive

Title Call Center Executive at Chandigarh University Introduction At Chandigarh University we believe in providing exceptional academic opportunities and world-class support to our students To ensure seamless communication and excellent service we are looking to recruit a highly motivated and dedicated Call Center Executive This position plays a critical role in fostering positive relationships with prospective and current students by delivering outstanding assistance and resolving their queries efficiently Responsibilities and Duties 1 Answering Inquiries Handle incoming calls emails and other communication channels from students parents and other stakeholders promptly and professionally 2 Provide Information Offer accurate and detailed information about Chandigarh University s programs admission procedures fees scholarships campus facilities and other related inquiries in a clear and concise manner 3 Application Assistance Assist potential students in completing their applications by addressing any concerns guiding them through the process and ensuring all required documents are collected accurately 4 Troubleshooting Identify and troubleshoot technical issues faced by callers related to our online platforms registration portals or other online tools 5 Complaint Resolution Address complaints concerns or escalations from students and resolve them in a courteous and timely manner to enhance student satisfaction and retention 6 Coordinate with Departments Collaborate with various departments such as admissions academic advisors finance and others to obtain accurate information and provide effective guidance to students 7 Student Support Provide support to students during the admission process including exam scheduling coordination for interviews campus visits and document verifications 8 Maintain Records Update student records call logs and documentation in CRM systems or other databases to ensure accurate and up-to-date information is readily available 9 Cross-selling and Promotion Recognize opportunities to promote additional programs courses or initiatives based on student interests and educational goals 10 Teamwork Foster a positive work environment by collaborating with team members and contributing to team goals sharing knowledge and assisting others when needed Qualifications and Skills 1 Education A Bachelor s degree in any discipline is required 2 Communication Skills Proficiency in English and Hindi verbal and written is essential Excellent phone etiquette and active listening skills are necessary to understand and address student requirements effectively 3 Customer Service Skills Prior experience in a customer service or call center position is preferred A positive attitude patience and empathy are crucial to delivering an exceptional student experience 4 Technical Competence Basic knowledge of computer operations including email MS Office and internet usage is essential An understanding of CRM software or call center applications is an advantage 5 Problem-solving Abilities Ability to think critically analyze situations and provide effective solutions within specified deadlines 6 Multitasking Excellent organizational skills and the ability to manage and prioritize multiple tasks simultaneously 7 Flexibility Willingness to work in shifts day night and adapt to any changes in work schedules Benefits - Competitive salary package - Health insurance coverage - Convenient location in Chandigarh - Opportunities for professional growth and advancement within the organization - Supportive work environment and engaging team culture Conclusion As a Call Center Executive at Chandigarh University you will play a pivotal role in shaping the academic journey of aspiring students Join our team and contribute to making a positive impact on the education landscape by delivering exceptional service and support Apply now and be part of a dynamic and vibrant institution Note This job description is intended to provide a general overview of the responsibilities and requirements for the role of a Call Center Executive at Chandigarh University Specific duties and qualifications may vary depending on the department s needs and current circumstances Intrested can reach me on 8393836632 or mail me at madhu hrd cumail in Department All Departments Skills Required Outbound Process Calling bpo Inbound Voice Process Outbound Calling Outbound Sales Years Of Exp 0 to 5 Years