Call Centre Executive

3 days ago

Mohali Punjab, India Atulaya Healthcare Private Limited Full time

**About Us**

Atulaya Healthcare is a leading chain of advanced diagnostic and imaging centers across North India. We are committed to providing world-class healthcare services with compassion and precision. To strengthen our team, we are looking for dynamic and customer-oriented **Call Center Executives** who can serve as the first point of contact for our patients.

**Key Responsibilities**
- Handle inbound and outbound calls professionally.
- Provide accurate information about services, packages, and appointments.
- Schedule, confirm, and follow up on patient bookings.
- Address patient queries, concerns, and escalate issues when required.
- Maintain call records and update patient details in the system.
- Achieve call handling and service quality targets.

**Requirements**:

- Minimum qualification: Graduate (any stream).
- Excellent communication skills in English and Hindi (knowledge of Punjabi/Kashmiri will be an added advantage).
- Good listening skills, patience, and empathy.
- Basic computer knowledge (MS Office, CRM systems).
- Prior experience in healthcare call centers or customer service will be preferred.

**What We Offer**
- Competitive salary with performance-based incentives.
- Growth opportunities in a fast-expanding healthcare organization.
- Training and development to enhance skills.
- A supportive and professional work environment.

**Job Type**: Permanent

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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