Call Centre Care Executive

1 day ago

Punjab Agricultural University PAU Ludhiana Punjab, India Claim Today Full time

**Job Title**: Elite Call Handler (Part-Time, Flexible, English EXCELLENT Essential)

**Job Overview**:
We are seeking a highly capable and flexible **Elite Call Handler** to support our growing legal intake team. This is a freelance, part-time role (approx. 10 hours per week) with flexible scheduling. You must be available **7 days a week** to take occasional calls/messages when needed — usually just a few hours spread across the week.

You will be the **first point of contact** for new personal injury and housing disrepair clients, handling sensitive enquiries with professionalism and empathy.

**Key Duties**:

- Take inbound client enquiries (accidents at work, public liability, housing disrepair)
- Conduct first-call screening using our structured intake checklist
- Manage anxious or injured clients with care and professionalism
- Record accurate call notes and escalate viable claims for CNF preparation
- Communicate promptly with the legal and marketing teams for smooth handovers
- Provide leadership on high-value or urgent calls

**Essential Requirements**:

- **Fluent in Punjabi (spoken essential)** - must be able to manage full conversations in Punjabi
- **Excellent English (spoken and written)** - must pass an English communication test
- Professional telephone manner and confidence under pressure
- Good smartphone with **strong internet** connection and **WhatsApp** access
- Flexible and reliable - available across all 7 days (only a few hours’ work needed when required)
- Ability to work independently and use good judgment

**Preferred Skills**:

- Prior experience in legal intake, customer service, or call centre roles
- Familiarity with housing disrepair and accident claims
- Knowledge of CRM/call handling systems
- Additional languages (Urdu, Romanian, Portuguese) are an advantage

**What We Offer**:

- Freelance, remote-based work
- Flexible hours across the week
- Supportive and professional team environment
- Training provided with opportunities to grow into CNF/CRM roles

**How to Apply**:
Send a brief cover message explaining your availability, your language skills, and relevant experience.

Would you like me to also **make a shorter “advert” version** of this (for quick posts on WhatsApp/FB groups/Upwork etc.), or keep it as a full detailed job spec only?

**Job Types**: Part-time, Freelance

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- Please confirm can speak EXCELLENT English Spoken English

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