Process Trainer

2 days ago

Mohali Punjab, India abc Full time

Job Responsibilities:

- Developing call centers' education materials, such as digital presentations, how-to manuals, and

instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new

employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Trainer Requirements:

- At least 1 years’ experience working as a call center trainer.
- Familiarity with learning management systems.
- Excellent knowledge of customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment

Educational Qualification:

- Graduate/ Post Graduate

Skills Required:

- Good Communication and leadership skills.
- Good PC Skills, especially MS Excel.
- Organizational and time
- management skills.
- Proven work experience as a trainer.

Job type
- Full time, Regular

Salary Bracket:

- 25000 to 35000 (CTC)

Shift: - Rotational

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma (required)

**Experience**:

- bpo trainer: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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