Chat Support Executive

7 days ago

Noida, India IBA Infotech Inc. Full time

**Job description**

We are looking for a dynamic person for Chat Support Executive

**Roles & Responsibility**
- Must be fluent with English communication
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunction
- Educate them about the ongoing offers, deals, products, etc over a chat.
- Should haves good communication skills
- Should have good typing speed

*
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Chat support: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

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