Chat Support Executive

3 weeks ago


Noida, Uttar Pradesh, India Digininja Private Limited Full time
Job Description

We are currently seeking a Chat Support Executive to join our team and assist in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
- Empathize with customers and provide excellent customer service.

Requirements:

- Minimum high school diploma or equivalent.
- 1+ years of Chat Support experience is a must.
- Excellent written and verbal communication skills in English are compulsory.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Previous experience in web chat support for foreign clients would be a plus.
- Candidates with a background in international live chat support will be given preference.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.

Profile: Chat Support Executive

Shift: Rotational Shift

Location: Noida Sec-62

Working Days: 6 days/week

Salary: Upto 3,60,000 Per Annum

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