Chat Support Executive

2 days ago

Noida, Uttar Pradesh, India Digininja Private Limited Full time ₹ 4,20,000 per year

We are currently seeking a Chat Support Executive to join our team and assist in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

  • Provide prompt and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
  • Assist our customers by understanding their queries and providing accurate information to them.
  • Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
  • Empathize with customers and provide excellent customer service.

Requirements:

  • Minimum bachelors or equivalent.
  • 0.6-1 year Chat Support experience.
  • Excellent written and verbal communication skills in English are compulsory.
  • Comfortable using live chat support software and multitasking between multiple chat windows.
  • Previous experience in web chat support for foreign clients would be a plus.
  • Candidates with a background in international live chat support will be given preference.
  • Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
  • Willingness to adapt to new processes, tools, and client requirements.

Job Role:

Chat Support Executive

Availability:

Immediate to 15 days

Shift:

Rotational Shifts 

Job Location:

Noida Sec 62, UP

Job Type:

Full-Time

Salary (CTC):

Upto 4,20,000 per annum

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