Chat Customer Support Executive
18 hours ago
Position: Customer Support Executive (Blended Process)
Location: Noida
Job Type: Full-Time | Work From Office
Process:
Blended – Chat + Voice Support (Inbound & Outbound)
Role Summary:
- Handle customer interactions through both chat (80%) and voice (20%) channels
- Address and resolve customer queries promptly in English & Hindi
- Maintain a professional tone and ensure accurate documentation of interactions
- Escalate complex issues to the relevant department when required
- Ensure high levels of customer satisfaction and adherence to process quality standards
Eligibility & Requirements:
- Education: Graduate (any discipline)
- Experience: Open to Freshers & Experienced candidates
- Languages: Fluent in English & Hindi
- Assessment: Versant Level 4 (minimum score: 5)
- Good communication, typing speed, and problem-solving skills
- Ability to work in a fast-paced environment with attention to detail
Salary:
- Freshers: ₹19,000 CTC / ₹15,000 In-hand
- Experienced: ₹25,000 CTC / ₹20,000 In-hand
Shift & Working Days:
- Rotational Shifts
- 6 Days Working | 1 Rotational Week Off
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Location:
- Noida, Uttar Pradesh (Required)
Work Location: In person
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