Support Specialist – Chat Process

5 days ago

Noida, Uttar Pradesh, India E nirmaan Full time ₹ 2,16,000 per year

Job Summary:

We are looking for a Customer Support Executive – Chat Process to assist customers through chat, email, and calls. The role involves addressing queries, resolving issues, and providing guidance related to healthcare services, insurance policies, and emergency support.

Key Responsibilities:

  • Handle customer queries via chat, email, and calls in a professional and empathetic manner.
  • Book virtual doctor consultations and diagnostic appointments.
  • Provide guidance on employer-provided group mediclaim policies.
  • Assist in choosing the right hospital or clinic.
  • Coordinate emergency support such as ambulance or doctor assistance.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve escalations.
  • Share feedback and insights to improve processes and customer experience.
  • Ensure high levels of customer satisfaction and support.

Requirements:

  • Minimum: High school diploma / graduate preferred.
  • Strong communication skills (written & verbal).
  • Ability to remain calm and professional in stressful situations.
  • Basic computer knowledge; familiarity with CRM tools (e.g., HubSpot) is a plus.
  • Prior experience in customer support / non-voice process preferred.
  • Candidates with a marketing/customer-facing background will be an added advantage.

Reporting To: Customer Experience Team Lead

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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