Chat support Executive

16 hours ago

Noida, Uttar Pradesh, India Precise Infotech Solution Full time ₹ 23,000 - ₹ 30,000 per year

Job Title: Chat Support Executive

Location: Noida

Work Mode: Work from Office

Shift: 24/7 Rotational shift

Job Responsibilities:

  • Handle customer queries via live chat, email, or messaging platforms in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Troubleshoot customer issues and ensure first-contact resolution wherever possible.
  • Maintain a polite, empathetic, and professional tone throughout interactions.
  • Record customer interactions and update CRM tools.
  • Escalate complex issues to the appropriate department when needed.
  • Meet performance metrics such as response time, resolution time, and customer satisfaction.

Key Requirements:

  • Education: Graduate
  • Experience: Freshers and experienced candidates are welcome.
  • Excellent written communication skills in English.
  • Fast typing speed with accuracy.
  • Strong problem-solving skills and customer-first mindset.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with CRM tools, ticketing systems, or chat platforms preferred.

Job Types: Full-time, Fresher

Pay: ₹23, ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are u comfortable with 24/7 rotational shift ?

Education:

  • Bachelor's (Preferred)

Experience:

  • chat support: 1 year (Preferred)

Location:

  • Noida, Uttar Pradesh (Preferred)

Work Location: In person

Speak with the employer

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