Chat Support Executive

12 hours ago

Noida, Uttar Pradesh, India Jebelz Full time ₹ 3,84,000 per year

Key Responsibilities

  • Provide exceptional customer support via live chat and email, addressing inquiries related to orders (tracking, returns, exchanges), product details, website navigation, and promotions.
  • Manage a high volume of customer interactions while maintaining speed, accuracy, and a positive, professional tone.
  • Identify, research, and resolve customer issues efficiently, escalating complex problems to the appropriate internal teams when necessary.
  • Document and log all customer interactions and feedback accurately in our CRM system.
  • Collaborate with logistics, warehouse, and product teams to ensure seamless customer experiences.

Qualifications

  • Proven experience in a customer service role, preferably within an E-commerce environment.
  • Excellent written communication skills with a strong command of grammar and ability to compose clear, concise, and professional responses.
  • Strong multitasking abilities—must be able to handle multiple chat sessions simultaneously while managing email queue.
  • Proficiency with CRM software (e.g., Zendesk, Salesforce) and live chat platforms.
  • High school diploma or equivalent; some college experience.

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Cell phone reimbursement

Application Question(s):

  • Can you join immediately ?
  • What is your current CTC ?

Experience:

  • Chat Support: 2 years (Required)

Work Location: In person

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