Customer Service Executive
4 days ago
**About Company**
Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations
**Summary**
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.
*Please note, this is a non-sales role—**no outbound calls or sales targets** involved.
**Key Responsibilities**:
- Handle incoming customer queries via chat channels.
- Provide accurate, valid, and complete information by using the right tools and methods.
- Resolve customer issues promptly, ensuring a positive customer experience.
- Escalate complex issues to the appropriate department when necessary.
- Maintain records of customer interactions and follow-up as needed.
- Adhere to company policies and procedures during all customer interactions.
**Requirements**:
- Minimum qualification: 12th pass; graduates are preferred.
- Excellent verbal and written communication skills in English.
- Basic computer knowledge and typing skills.
Pay: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Work Location: In person
**Speak with the employer**
+91 7668085792
-
Customer Care Executive
12 hours ago
Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time(Rotational Shifts) Experience: 6 months to 1 year. **About Company** Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer...
-
Customer Care Executive
1 week ago
Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time ₹ 2,16,000 - ₹ 2,76,000 per yearJob Title - Customer Care ExecutiveJob Type—Full TimeShift—Fixed Day ShiftProcess—Inbound Voice ProcessWalk-in Availability:Location: IT Park, It-41, VNV Workspace, 3rd floor Sahastradhara Road, DehradunTiming: 10:00 AM to 5:00 PM (Monday to Saturday)What We're Looking For:We are hiring experienced customer care executives who are ready to make an...
-
Customer Care Executive
1 week ago
Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full timeWe are hiring **Customer Care Executives** for our **Inbound Voice Process** at our office located in **IT Park, Dehradun**. If you have **good communication skills** and are passionate about helping people, we would love to hear from you! **Key Responsibilities**: - Handle incoming customer calls professionally and resolve queries efficiently - Provide...
-
Customer Care Executive
2 days ago
Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time**Job Title**: Customer Care Representative (Voice & Chat Process) **Job Type**: Full-time (Rotational Shifts) **Qualification**: 12th Pass or Graduate **About Company** Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established...
-
Customer Care Excecutive
1 week ago
Sahstradhara, Dehradun, Uttarakhand, India Woodrock Infotech PVT. LTD. Full time ₹ 2,00,000 - ₹ 3,00,000 per yearJob Title: Customer Care Executive (Inbound Voice Process)Company: Woodrock Infotech Pvt LtdJob Summary:Woodrock Infotech Pvt Ltd is seeking a customer-focused Customer Care Executive to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our clients. This role requires 6 months to 1 year of...
-
Customer Service Executive
2 weeks ago
Dehradun, Uttarakhand, India WindStream Networks Full timeWe, WindStream Networks, looking for an experienced/fresher Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. KRA of CSM...
-
Customer Care Executive
2 weeks ago
Sahstradhara, Dehradun, Uttarakhand, India FirstCry Full time ₹ 1,56,000 - ₹ 1,68,240 per yearJob Description: Operations AssociateWe are seeking a proactive and customer-focused individual to join our team as a Operations Associate.Key Responsibilities:Maintain a positive, empathetic, and professional attitude at all times.Respond promptly to customer queries via email and calls.Take ownership of resolving customer issues, escalating when...
-
Customer Service Representative
1 week ago
Dehradun, Uttarakhand, India Pearl Organisation Full timeThe Customer Service Representative at Pearl Organisation plays a pivotal role in fostering strong relationships with clients and ensuring their satisfaction with our products or services. This position requires a combination of interpersonal skills, business acumen, and a deep understanding of our clients' needs and expectations. The Customer Care Executive...
-
Customer Care Executive
6 days ago
Dehradun, Uttarakhand, India iLeads Auxiliary Services Private Limited Full time_**Job Summary**:_ We are looking for an enthusiastic and customer-focused individual to join our team as an entry level Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients, resolving their queries and complaints, and ensuring their satisfaction with our products or...
-
Customer Service Associate
11 hours ago
Dehradun, Uttarakhand, India Sage Full time**About the Role**: Are you passionate about delivering exceptional customer experiences and solving problems with efficiency and care? As a Customer Service Associate, you will play a key role in processing subscription and book/journal orders, resolving customer queries, and ensuring satisfaction through timely, accurate support. This role offers the...