Customer Care Executive

2 days ago

Sahstradhara Dehradun Uttarakhand, India Woodrock Infotech PVT. LTD. Full time

**Job Title**: Customer Care Representative (Voice & Chat Process)

**Job Type**: Full-time (Rotational Shifts)
**Qualification**: 12th Pass or Graduate

**About Company**

Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.

**Summary**

We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process. The role involves assisting customers with their queries and concerns efficiently and professionally.

*Please note, this is a non-sales role—**no outbound calls or sales targets** involved.

**Key Responsibilities**:

- Handle incoming customer queries via voice and chat channels.
- Provide accurate, valid, and complete information by using the right tools and methods.
- Resolve customer issues promptly, ensuring a positive customer experience.
- Escalate complex issues to the appropriate department when necessary.
- Maintain records of customer interactions and follow-up as needed.
- Adhere to company policies and procedures during all customer interactions.

**Requirements**:

- Minimum qualification: 12th pass; graduates are preferred.
- Excellent verbal and written communication skills in English.
- Basic computer knowledge and typing skills.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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