Customer Service Representative

3 days ago

Dehradun Uttarakhand, India Pearl Organisation Full time

The Customer Service Representative at Pearl Organisation plays a pivotal role in fostering strong relationships with clients and ensuring their satisfaction with our products or services. This position requires a combination of interpersonal skills, business acumen, and a deep understanding of our clients' needs and expectations. The Customer Care Executive acts as the primary point of contact between Pearl Organisation and its clients, serving as a liaison to address their concerns, facilitate communication, and promote the value of our offerings.

**Key Responsibilities**:
**Relationship Building**: Cultivate and nurture strong relationships with clients, acting as a trusted advisor and resource. Strive to become deeply familiar with their businesses, industries, and objectives to provide tailored solutions and support.

**Account Management**: Manage client accounts effectively, ensuring timely delivery of products or services, resolving issues promptly, and addressing any concerns or complaints. Collaborate with internal teams to coordinate resources and deliverables as per client requirements.

**Customer Satisfaction**: Monitor client satisfaction levels and identify areas for improvement. Proactively gather feedback through surveys, interviews, and other means to gauge client sentiment and take corrective actions as needed.

**Business Development**: Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their needs and preferences. Work closely with the sales team to pursue new business opportunities and expand the client base.

**Strategic Planning**: Contribute to the development of strategic plans and initiatives aimed at enhancing client relationships, improving customer retention, and driving business growth. Provide insights and recommendations based on client feedback and market trends.

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- client relationship: 2 years (preferred)
- total work: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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