Customer Service Representative

1 week ago

Dehradun Uttarakhand, India Anitej Services Pvt. Ltd. (GTS Cabs) Full time

**We are urgently hiring Customer Care Executive who will be responsible to answer incoming calls from customers for various reasons like take bookings, answer inquiries, resolve complaints and provide information.**

**At the same time to handle driver incoming calls for various reasons like confirm booking, answer inquiries, resolve complaints and provide information.**

**For one of the well-known Tour & Travel based 14 year old company by the name **_**A**_

**Job Details**

**Responsibilities and Duties**
Tour & Travel based Company where the Customer Care Executive will be involved in Entire customer support over the calls including Handle Customer Queries, Take Bookings, Assist throughout the journey from pick up to drop, Take Feedback calls and close the Bills etc.

At the same time will handle all the Driver-related issues and assist them to assign duties, provide correct customer pick-up & drop information, update them the latest offers in details etc.

**Requirement**
- Excellent Communication Skills.
- Must be able to handle customer queries.
- Problem Solving Skills.
- Well-versed with basic knowledge of computer.
- Ready to work for rotational shifts.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Dehradun, Dehra Dun - 248001, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

Shift availability:

- Day Shift
- Night Shift

*You can speak with employer 7055508866

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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