Customer Support Executive

5 days ago

Science City Ahmedabad Gujarat, India Bolt Nutritions Full time

**Key Responsibilities**:

- Assist customers with product-related queries, complaints, or technical issues.
- Provide timely and effective solutions to customers while ensuring a high level of customer satisfaction.
- Document customer interactions, feedback, and solutions in the system.
- Work with team members and other departments to resolve customer issues promptly.
- Maintain up-to-date knowledge about the company’s products, services, and policies.
- Follow up on customer requests to ensure that they are resolved effectively and efficiently.
- Meet daily, weekly, and monthly performance targets (e.g., call handling time, customer satisfaction).

**Skills & Qualifications**:

- Minimum 12th pass with a strong command of the English language (both written and verbal).
- 0 to 6 months of experience in customer support or a related field is preferred, but not mandatory.
- Excellent communication skills with a friendly and professional phone demeanor.
- Good listening and problem-solving skills.
- Ability to handle customer complaints and issues with patience and empathy.
- Basic knowledge of computer operations and the ability to work with support software tools.
- Ability to work independently as well as in a team.
- Strong organizational skills and attention to detail.

**Benefits**:

- Competitive salary and performance incentives.
- Training and development programs.
- Opportunities for growth and career advancement.
- Health and wellness benefits.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Work Location: In person

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