Software Support Executive

5 days ago

Science City Ahmedabad Gujarat, India arth infosoft Full time ₹ 2,40,000 per year

No. of Job Vacancies: 2 Male Candidates

Job Types: Full-time, Permanent

CAMPUSDEAN, a leading school software provider, seeks a skilled Software Support Specialist. Join us as an IT Support Engineer with excellent customer service skills, MS Office expertise, and a focus on professional standards to create positive customer experiences. If you are a motivated problem-solver passionate about technology, consider joining our team.

Responsibilities

  • Respond to customer inquiries and provide technical assistance via phone, email, and chat.
  • Must be able to communicate with programmers.
  • Handling client inquiries and providing technical support.
  • Guide customers through step-by-step solutions in a clear and concise manner.
  • Database maintenance.
  • Excellent written and verbal communication.
  • Test new software updates and provide feedback so that we can improve.
  • Collaborate with the development team to identify and resolve recurring issues.
  • Communicate effectively with customers, coworkers, and management to ensure a clear understanding of issues and progress.
  • Assist with the installation, configuration, and maintenance of software applications.
  • Provide customers with training and guidance on how to effectively use software features.
  • Create and promote strong, long-term relationships with clients.
  • Stay updated with the latest software updates, features, and industry trends.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Basic understanding of software applications and operating systems.
  • Previous experience in a technical support role, preferably in the software industry.
  • Familiarity with support ticketing systems and remote desktop tools.
  • Basic knowledge of SQL and database management.
  • Should be proficient in Microsoft office and ERP software.

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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