Customer Service Officer
3 hours ago
We are into Real Estate Business for over an decade having build a reputation trust, reliable and Professional, having a strong presence in Mohali.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Responsibilities**
- Manage phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening.
Pay: ₹14,501.81 - ₹20,061.70 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
**Location**:
- Mohali, Punjab (preferred)
Work Location: In person
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