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Tele Calling Executive

2 weeks ago

Bhiwandi, India Yours Truly Store Full time

Key Responsibilities:
Order Confirmation Calls:
Call customers to confirm Cash on Delivery (COD) orders placed on Shopify

Verify order details (product, quantity, shipping address) before processing

Handle order modifications or cancellations as needed

Customer Support:
Assist customers with tracking orders and resolving delivery-related issues

Escalate complex issues to the relevant team when necessary

Data Management:
Maintain accurate records of customer interactions and order updates in Shopify

Follow up with customers post-delivery for feedback or issue resolution

Sales & Retention Support:
Upsell/cross-sell products when appropriate

Help reduce order cancellations by ensuring clear communication

**Requirements**:
Excellent verbal and written communication skills (English + [Local Language if required])

Basic knowledge of Shopify or e-commerce processes (training will be provided)

Friendly, patient, and customer-focused attitude

Ability to handle objections and resolve complaints professionally

Comfortable working in shifts if required

Prior experience in telecalling, customer service, or e-commerce is a plus

**Job Types**: Full-time, Permanent, Internship
Contract length: 12 months

Pay: ₹10,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Telemarketing: 1 year (required)

**Language**:

- English (required)

**Location**:

- Bhiwandi, Maharashtra (required)

Work Location: In person