Service Coach

3 days ago


Gurugram Haryana, India MSX INTERNATIONAL Full time

**Lean Service Consultant**:
The Lean Service Consultant will lead in-dealer activities, closely coordinated with the local NSC. Some Kaizen activities and reporting / coordination time with the Kaizen Leader, happening at the NSC, also form parts of the role.

**Key Responsibilities**:

- Process Standardization & Optimization.
- Maximizing Use of Business Tools & Systems.
- Kaizen Expansion in
and Within the brand Network.
- Ensure Sustainability of the New Way of Working.
- Customer-Focused Activities.
- Field-Based Leadership.
- Coordination with MSX Regional & Global Markets.

**Ideal Experience, Knowledge & Skills**
- In addition to qualifications / certifications outlined above, the following experience is ideal for the role.
- Proven experience in managing aftersales teams or Service Departments in auto-retail business.
- Strong knowledge of Lean Practices in service operations (or similar), Kaizen principles & continuous improvement methodologies.
- Proven ability to analyze process efficiency, interpret business performance data and develop actionable insights
Strong coaching skills, excellent interpersonal and communication skills.
- Proficiency in using business tools and systems, particularly aftersales technical & business planning.
- Proven experience in successful organizational / performance turnaround in automotive service retail would be considered a valuable attribute for this role.


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