Associate, Service

About the role

Location - Gurugram

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.

Associates are the engine driving GLG’s Insight Network - the world’s largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals - think top financial services firms, consultancies, and corporations - to connect them to the insight they need to get ahead.

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding, apprenticeship, and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts - all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.

Specific responsibilities include (but are not limited to):
Engaging with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
Owning client projects from start to finish - that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
Upholding GLG’s compliance framework and embracing our company values

As an Associate, you will have the opportunity to:
Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
Cultivate account management and commercial skills through direct client relationship building and responsive service.
Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.

Bachelor’s degree or higher (required)
0-3 years of work experience in client-facing, sales, or account management roles
Demonstrated critical thinking and creative problem-solving skills
Excellent communication and interpersonal skills, including comfort with phone-based outreach
Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
Receptive to close coaching and feedback
Ability to multitask and prioritize effectively, while ensuring an attention to detail
Hustle and tenacity that drives you to go above and beyond to delight clients
Appreciation for data and understanding the numbers

**About GLG / Gerson Lehrman Group**

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.