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Job Description Lean Service Consultant The Lean Service Consultant will lead in-dealer activities, closely coordinated with the local NSC. Some Kaizen activities and reporting / coordination time with the Kaizen Leader, happening at the NSC, also form parts of the role. Key Responsibilities: - Process Standardization & Optimization. - Maximizing Use of Business Tools & Systems. - Kaizen Expansion in and Within the brand Network. - Ensure Sustainability of the New Way of Working. - Customer-Focused Activities. - Field-Based Leadership. - Coordination with MSX Regional & Global Markets. Ideal Experience, Knowledge & Skills - In addition to qualifications / certifications outlined above, the following experience is ideal for the role. - Proven experience in managing aftersales teams or Service Departments in auto-retail business. - Strong knowledge of Lean Practices in service operations (or similar), Kaizen principles & continuous improvement methodologies. - Proven ability to analyze process efficiency, interpret business performance data and develop actionable insights Strong coaching skills, excellent interpersonal and communication skills. - Proficiency in using business tools and systems, particularly aftersales technical & business planning. - Proven experience in successful organizational / performance turnaround in automotive service retail would be considered a valuable attribute for this role. - Literacy and flexibility in understanding and adroitly using new business tools is considered important; as part of the onboarding process, the successful candidate.


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