Writing Coach

**Description**:
**What makes Gartner Research a GREAT fit for you?**

When you join Gartner Research, you’ll be part of a leading-edge team that values expert insights, bold ideas and intellectual courage. You’ll deliver must-have research through compelling client interactions, and contribute to our double-digit growth by providing our clients worldwide the unbiased insight they need to make the right decisions on their key initiatives. Through constant learning, discovery and collaboration you’ll not only help clients deliver on the promise of digital, you’ll grow your career and the scope of your impact across industries. Our culture demands hard work — and rewards it with exceptional opportunity. If you’re always looking for what’s next in technology, Gartner is looking for you.

**About this role**:
**What you’ll do**:

- Training and Coaching _
- Assess and monitor the writing quality training needs of staff, evaluating staff on initial meeting and analyzing their progress across subsequent meetings. Work with each participant to create a coaching plan. Provide clear, effective, timely responses to in-the-moment inquiries.
- Research, create and facilitate the appropriate training for staff via classroom sessions and ongoing 1-1 coaching sessions. Lead training on content quality, readability, client engagement, editing and writing in Gartner voice for an online business audience.
- Provide overall guidance on quality of writing, ensuring messages are concise and cogent. Analyze training needs across staff and at individual levels to identify gaps between current and desired performance.
- Gracefully yet pointedly deliver writing feedback to all levels of research staff, helping them noticeably improve their writing quality.
- Perform expert rewrites to explain how to incorporate coaching feedback. Act as ultimate staff resource on content organization, engagement, readability, style, writing, grammar, punctuation, composition and editing questions. Understand the founding principles of writing for a business audience and teach them to others.
- Research, create and deploy the most effective writing checklists, takeaways and guidelines to improve writing quality and knowledge. Maintain a database for easy staff access.
- Project Management and Analysis _
- Develop and maintain monthly reports that highlight areas for improvement, average session scores, participation and score breakdowns by error type. Track sessions and survey responses and other related duties.
- Meet monthly with research leaders to discuss group writing challenges and suggest next steps. Partner with research leaders and team managers to devise strategies for staff participation and learning.
- Work with limited supervision to lead, guide and coordinate others across all Gartner offices.
- Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with clients. Negotiate with clients on timelines and project task specifications.
- Participate in the ongoing review and evaluation of the writing center.

**What you’ll need**:

- Demonstrated expert written and verbal English and communication skills, including rewriting, composition, grammar, vocabulary, editing, spelling and punctuation
- Ability to facilitate virtual and in-person group coaching/training sessions and individual coaching sessions.
- Passion for supporting and assisting authors at all levels of writing proficiency
- Ability to communicate effectively on an individual and organizational level
- Excellent client relationship and interpersonal skills and willingness to provide the highest level of service
- Sense of curiosity about potential improvements and big-picture plans for the writing coaching team.
- Positive, solution-oriented approach to problems.
- Ability to proactively identify inflexible or shifting deadlines and provide solutions under pressure.
- Strong work ethic; excellent time management and multi-tasking abilities
- Self-motivated and confident with an ability to take initiative
- Conversant with delivery models and modes of training most effective for writing coaching, including assessing and using new technologies
- Excellent MS Office and computer skills

**Education/Experience Requirements**
- Master’s degree in English, Journalism, Communications or a related field strongly preferred
- Bachelor’s degree in English, Journalism, Communications or a related field strongly preferred
- Experience in coaching writers in a fast-paced, complex environment preferred
- Experience in training groups virtually or in-person preferred
- Project and expectation management experience

**Who you are**:

- Exceptional attention to detail, capable of delivering error-free content
- Strong communicator (verbal and written)
- Able to perform gracefully under pressure and provide guidance on inflexible and shifting deadlines
- Superior customer service ethic and interpersonal skills
- Organized and mu