Desktop Support L1

4 days ago

Gurugram Haryana, India NTT DATA Full time

**DT Support L1 Profile**

**Experience**

3 -5 years of relevant experience

**Office Time**

9:00 AM - 6:30 PM, Mon-Friday. Skeletal support for Saturday

**Office Location**

CNHi Pune

**Skills and**

Manage the engineer teams for all covered technologies

Ability to lead, motivate, and develop people in the competence area

Supervise daily operational activities

Good knowledge of IT operations, in particular IT operational processes and also in this team

Conscious use of assertive, diplomatic, and customer-oriented communication style

Solution focused, constructive, self-managed attitude

Willingness to take ownership for the work of the team

Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team

Strong knowledge on windows servers and client OS

Good knowledge on active directory & domain policies

Knowledge on exchange\O365 environment

Working experience in any ticketing tool (Remedy, Service Now etc.)

Knowledge on asset management activities, IMAC, and hardware break/fix etc.

Properly escalate unresolved issues to appropriate internal teams/Vendor

Problems/Issues/Defects Analysis skill

Good working experience in word, excel, and PowerPoint

**Certifications**

MCSE/MCPIT/Other server-related certifications, ITIL trained is a plus

**Qualifications**

Diploma or graduate degree, technical college or some college

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