Jira Administrator

4 days ago

Bengaluru, India Avriant Pvt Ltd Full time

This associate will provide strategic, administrative, and engineering support to both Jira Align (formerly AgileCraft) and Jira; and support the end-to-end user experience and architecture across the products. This is for a full-time position to provide strategic, administration, maintenance, upgrades, enhancements, support integrations with other tools or plugins, and rollout support of Jira Align and Jira.

General Responsibilities

Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and Jira

Provide strategic consultancy and guidance to leadership and Jira Align users

Work with the user community to troubleshoot and resolve issues in Jira and Jira Align

Support the rollout and onboarding of new teams to Jira Align and the integration with Jira

Recommend and implement best practices in Jira and Jira Align

Provide hands on support to integrate Jira and Jira Align

Supports team to address business needs and deliver technical solutions and workarounds

Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins

Configure Jira Align and Jira to meet business requirements

Coordinate with Atlassian Support team for issues

Responsible for maintaining all Jira Align instances

Responsible for working with other Jira and Jira Align administrators across the enterprise

Create and curate knowledge-base articles and documentation to help users help themselves

Verify bugs and work Atlassian support on delivering fixes

Responsible for helping define best practices and improving methods to benefit the user experience

Create and maintain technical documentation and user-guides

Preferred Qualifications:
2 - 5 year of experience using and/or supporting Jira Align (formerly AgileCraft)

SAFe certified or other scaled agile frameworks

3+ years experience using Jira REST APIs for integration with other tools

3+ years of experience developing and consuming RESTful APIs

5+ years working with or within large scale development organizations

5+ years of experience in a customer facing or technical support roles

5+ years working with Agile tools

3+ years of experience with OOP concepts and modern programming languages (JavaScript, Java, PHP, Python,.net or Ruby)

Schedule:

- Morning shift

**Speak with the employer**

+91 9057282095

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