Customer Care Executive

18 hours ago

Vyttila Kochi Kerala, India AXYZ Ventures Pvt Ltd Full time

**Job Description: Customer Care Executive**

**Position**: Customer Care Executive
**Experience**: 2 to 3 years
**Location**: Kochi
**Languages Required**: Malayalam, Hindi, Tamil, and English

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about products, services, and policies to customers.
- Resolve customer complaints and ensure satisfaction by following up on issues until resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document customer interactions and transactions, including details of inquiries, complaints, and resolutions.
- Collaborate with other departments to resolve complex issues and improve customer satisfaction.
- Identify and escalate issues to the appropriate team when necessary.
- Stay updated on company products, services, and policies to provide informed assistance to customers.

**Required Skills and Qualifications**:

- 2 to 3 years of experience in a customer care or similar role.
- Proficiency in Malayalam, Hindi, Tamil, and English.
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
- Excellent interpersonal and communication skills.
- Familiarity with CRM systems and practices is a plus.
- Ability to multitask, prioritize, and manage time effectively.
- A customer-centric approach with a focus on delivering exceptional service.

**Educational Qualifications**:

- A bachelor’s degree in any field is preferred but not mandatory.

**What We Offer**:

- Competitive salary and benefits.
- A supportive and collaborative work environment.
- Opportunities for growth and career advancement.

**How to Apply**:
We look forward to welcoming a dedicated professional to our team

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift
- Weekend availability

Work Location: In person

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