Customer Care Executive

1 day ago


Kochi Kerala, India ARABIAN Full time

**CRM 9 8 9 5 0 6 4 9 1 6**

The Customer Care Executive handles customer inquiries, provides information about products and services, records complaints, and follows up on requests to ensure quality service. They escalate unresolved issues, manage client registrations, and assist with sales by recommending products.

Responsibilities also include improving customer service processes, contributing to marketing plans, adhering to company policies, and preparing reports. The role supports continuous improvement, coordinates trade shows, and conducts follow-up surveys. The executive also maintains detailed activity reports and works with other offices to resolve customer issues.

Skills Required:
Excellent communications skills

Good listener and active problem-solving skills

Good interpersonal and analyzing skills

Ability to handle multiple projects, simultaneously

**Job Types**: Full-time, Fresher

Pay: From ₹180,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person



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