Client Service Executive- Mice

Traaexplore is a travel and event management company based in Bangalore & Delhi, combining creativity and expertise with a fresh and dynamic touch. Whatever you can imagine, we can make it happen in India and internationally. Organizing an event has much in common with riding a wave: you need to trust your instinct, but you also need the right skills. We are well-versed in domestic and international event and group planning. Through our destination management expertise, we streamline all travel, activity, and hospitality arrangements to provide efficient, culturally sensitive experiences anywhere in India and the world.

Job designation

Client Servicing Executive (MICE & Events)

Job Type
Client Servicing

**Key Responsibilities**:
**Client Relationship Management**:

- Act as the primary point of contact for key clients, ensuring their needs are met and exceeded.
- Develop and maintain strong, long-lasting client relationships.
- Understand clients objectives and challenges to provide tailored solutions.

**Event Planning and Execution**:

- Collaborate with internal teams to design and deliver high-quality events that align with client goals.
- Oversee all aspects of event management, including logistics, budget management, and vendor coordination.
- Conduct post-event evaluations and gather client feedback to drive continuous improvement.

**Team Leadership**:

- Lead and mentor a team of client servicing professionals, fostering a culture of excellence and teamwork.
- Provide guidance and support in the execution of client events, ensuring adherence to company standards.

**Strategic Development**:

- Identify opportunities for business growth and expansion within existing accounts.
- Develop and implement client servicing strategies to enhance client satisfaction and retention.
- Collaborate with sales and operation teams to support client acquisition efforts.

**Reporting and Analysis**:

- Monitor and report on client servicing metrics, identifying areas for improvement.
- Prepare regular reports for management on client feedback, service performance, and market trends.

**P&L Ownership**:

- Oversee the overall financial health of the division, ensuring profitability and managing the budget to meet the organization's financial goals.

**What are we looking for?**

n Client servicing Executive serving Traaexplore is always working on behalf of our

Clients and working with other team members. To successfully fill this role, you

should maintain the attitude, behaviors, skills, and values that follow:

- Bachelor's / Master's degree in Travel / Tourism or Event Management.
- Ability to work effectively under pressure and manage multiple priorities. Actively promote a spirit of teamwork in all work.
- Take responsibility for your actions and make decisions.
- Good communication skills.
- Understand local customers and have strong market analysis ability. Ability to curate mind-blowing presentations.

Skills Required
Communication Skills

Organizational Skills

Budgeting & Negotiation

Time Management

Detail orientation

Flexibility

Keep calm under pressure.

Client relationship management

Pay: ₹30,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Indiranagar, Bengaluru - 560038, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in the MICE or event industry?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)