Sales Support Coordinator

**Job Summary**
- This role is responsible for providing comprehensive support for post-sales transactions, preparing and maintaining sales reports, and resolving moderately complex customer issues. The role addresses complex order-related issues and ensures efficient sales data entry. The role trains and onboards new sales team members and mentors junior team members.

**Responsibilities**
- Provides day-to-day support for post-sales order transactions and reports customer issues to the appropriate role.
- Prepares and maintains sales reports, including sales forecasts, performance metrics, and sales pipelines.
- Helps in resolving moderately complex customer issues and proactively follows up to support external-facing customer service representatives.
- Addresses complex issues related to open orders (backlog), reaches out to supply chain or factory teams to identify delays, and effectively communicates status updates while escalating critical issues to higher levels.
- Enters sales data efficiently and promptly, ensuring accurate documentation and record maintenance to support overall sales operations.
- Communicates effectively with both internal teams and external customers to coordinate sales meetings, conference calls, and appointments ensuring seamless operations.
- Develops a strong understanding of the company's products or services to answer customer queries effectively.
- Assists in training and onboarding new sales team members, helping them understand sales processes and tools.
- Assists sales representatives in creating and maintaining sales presentations and materials.
- Provides mentorship and training to junior team members, sharing expertise, and facilitating their professional growth.

**Education & Experience** Recommended**
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 6-8 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.

**Preferred Certifications**
- Certified Sales Operations Professional (CSOP)

**Knowledge & Skills**
- Account Management
- Accounting
- Billing
- Customer Inquiries
- Customer Relationship Management
- Data Entry
- Digital Transformation
- Finance
- Invoicing
- Marketing
- Merchandise Exchanges
- Merchandise Returns
- Order Management
- Order Management Systems
- Order Processing
- Purchasing
- SAP Applications
- Selling Techniques
- Supply Chain
- Upselling

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

**Complexity**
- Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

**Disclaimer**
- You would be Supporting advanced
- and complex-level transactional processes for special or non
- typical assignments independently.
- Serves as a process expert within the supply chain; capable of pulling the data, identifying trends, and communicating the meaning behind the data to exempt-level employees, typically in a consultative manner.
- Identifies complex, special, or undocumented areas for process improvement and collaborates with exempt-level employees to develop recommendations.
- Provides training and mentorship support; develops training/documentation materials.
- Provides troubleshooting and problem-solving support of complex problems.
- Leads and coordinates daily work activities; responsible for overall shift output and manages timelines.
- You would be Supporting advanced
- and complex-level transactional processes for special or non
- typical assignments independently.
- Serves as a process expert within the supply chain; capable of pulling the data, identifying trends, and communicating the meaning behind the data to exempt-level employees, typically in a consultative manner.
- Identifies complex, special, or undocumented areas for process improvement and collaborates with exempt-level employees to develop recommendations.
- Provides training and mentorship support; develops training/documentation materials.
- Provides troubleshooting and problem-solving support of complex problems.
- Leads and coordinates daily work activities; responsible for overall shift output and manages timelines.