Digital Communications Officer

4 days ago

Kollam, India Life Pharmacy Full time

**Digital Communication Executive**

**Skills**:

- Updated knowledge of pharma & Non
- Pharma availability,
- Good inter-personal & communication skills

Duties and Responsibilities:

- Provide thoughtful, personalized communication to Talent Systems users who have mínimal to advanced technical knowledge.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Make active contributions to help achieve team KPIs and OKRs.
- Inform customers about new Product & Offers.
- Follow up with customers to ensure their technical issues are resolved.
- Become an encyclopedia of knowledge on all Talent Systems products and solutions.
- Provide occasional after-hours and weekend support and in-person support.
- Assist in training junior team members and cross-training effectively.

Qualification & Attributes:

- Passion for talking to customers all day, every day.
- Familiarity with the entertainment industry and media (ie. video) support.
- Understanding of how CRM systems work.
- Willingness to keep a flexible schedule, which will include some weekends and holiday hours.
- Excellent communication and problem-solving skills.
- Ambition, eagerness and the will to learn and improve upon your own skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Displays professionalism with customers and colleagues in high-pressure situations.
- Bachelor’s degree preferred

Compensation & Benefits

This job is on company rolls offering competitive pay, benefits and attractive incentives.

**Job Types**: Full-time, Part-time, Regular / Permanent
Part-time hours: 48 per week

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Kollam, Kollam - 691002, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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