IT Executive

Dear,

Hiring for **IT Executive for Leading Hospitality Industry in Mumbai.**

**JOB DESCRIPTION - DESKTOP SUPPORT ENGINEER ( IT Executive )**

**- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server /2012 / 2016**

**- Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services**

**- Install, upgrade, support and troubleshoot Web Server related problems running on JBOSS, Tomcat, IIS, Web Sphere, etc.**

**- Interact with numerous computer platforms in a multi-layered client server environment**

**- Troubleshooting network connectivity in a LAN/WAN environment - Requesting and coordinating vendor support**

**- When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.**

**- Develop trends by monitoring and analysing incoming calls, problems and support requests Desktop Support**

**- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment**

**- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment**

**- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment**

**- Customize desktop hardware to meet user specifications and site standards**

**- Performs work in compliance within specified warranty requirements**

**- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels**

**- Safely package equipment for branches and arrange for the transport of the equipment**

**- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network - When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member**

**- Develop trends by monitoring and analyzing incoming calls, problems and support requests Operational**

**- User account administration, i.e., account creation and management and password resets on Active Directory**

**- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software**

**- Use tools and methodologies to load, copy and customize operating system configurations for deployment**

**- Responsible for the daily switching of backup tapes at the different backup sites**

**- Provides backup support and assistance to the Network Administrator as needed**

**- Responsible for tracking hardware and software inventory**

**- Familiarize end users on basic software, hardware and peripheral device operation**

**- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator**

**- Works with vendor support contacts to resolve technical issues within the desktop environment**

**- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible - Works with other IT team members regarding new branch builds and upgrades**

**- Dealing with queries by following departmental procedures for fault resolution**

**- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines**

**- Arranges for and/or prepares equipment for shipping/receiving**

**- Maintains I.T. records and tracking for area of responsibility**

**Customer Focus**

**- Ensure that there is sufficient support to clients and provide friendly IT service to TFS group companies and subsidiaries.**

**o EXPERIENCE/KNOWLEDGE & SKILLS**

**- Working technical knowledge of current protocols, operating systems and standards.**

**- Ability to operate tools, components and peripheral accessories.**

**- Microsoft Desktop Support Technician an advantage**

**- Software and Hardware Troubleshooting**

**- Routers, switches, and firewall experience**

**- Microsoft Office 2016**

**- Professional image and grooming**

**- Analytical and problem-solving skills**

**- Good communication (both verbal and written) skills**

**- Good administration management skills**

**- Strong listening skills - Able to operate effectively in a team environment with both technical and non-technical team members**

**- Able to operate with mínimal supervision**

**- Able to manage time effectively, set priorities appropriately, schedule calls**

**- Able to maintain a professional demeanour under stress**

**- Able to operate within customer-standard operating procedures**

**Qualification : Diploma or university degree in the field of computer science and/or 2 years equivalent work experien