Customer Relationship Executive

4 days ago

Chennai, India EDUFIN Full time

**Job Overview**:
Looking for a passionate fresher/experienced individual to join us as a Customer Relationship Executive.

Your main goal for this role is to provide excellent customer satisfaction to the customers, you will be responsible for Inbound and outbound calls and responding to their complaints in a professional manner.
- Responsible for the closure of sales and completing targets.
- Outbound calling on data collected through lead generation activities/ secondary data sources.
- Making sales calls, continuously updating and maintaining our CRM database
- Explain the benefits of the products or services to potential clients.
- Deliver the scripted sales pitch to the customer and to adjust the same as per the specific individuals.
- Handling customer questions, inquiries, complaints,
- Understanding needs of the customer and pitching the product.
- Negotiating with the customers and closing deals with the help of team leads.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and provide it to the customers with full efficiency.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.
- Maintain compliance with all company policies and procedures

**Requirements**:

- Bachelor’s degree or a related field.
- Freshers/1 to 3 years of experience working as a Customer Support / Customer Relation or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship Management software
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.
- Preferred Speaking Languages Tamil/Telugu/Kannada.

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