Customer Relationship Executive
19 hours ago
Job Title: Customer Relationship ExecutiveExperience: 1 - 3 YearsLocation: Chennai - Anna NagarCompany DescriptionThe Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are your ultimate destination for all things chess.Role DescriptionThis is a full-time on-site role for a Customer Relationship Executive based in Chennai. The Executive will act as the primary bridge between parents, students, and the club — ensuring that parents remain informed, engaged, and satisfied with their child’s progress.The role involves tracking student performance, resolving academic or operational concerns, preventing dropouts, supporting fee collection, and proactively coordinating with coaches and the operations team to deliver an excellent parent experience.Key Responsibilities- Parent Engagement: Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club.- Curriculum Support: Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones.- Progress Tracking: Monitor each student’s learning pace; escalate issues to Ops/Coaches and work on solutions where needed.- Batch Management: Assess whether assigned batches suit each student and reassign when necessary for better fit.- Parent Deliverables: Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance.- Retention & Dropout Prevention: Spot disinterest early, understand challenges, and troubleshoot to keep students engaged.- Fee Follow-up: Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments.- Classroom Presence: Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction.Qualifications- Bachelor’s degree in any discipline (preferably in Business Administration, Communication, Psychology, or Education).- 1–3 years of experience in customer relationship management, parent engagement, academic counselling, or similar client-facing roles.- Excellent communication skills in English and Tamil — both verbal and written.- Strong listening, empathy, and problem-solving skills to handle parent concerns effectively.- Comfort with CRM tools, MS Excel and Google Sheets/Docs- Ability to coordinate across teams (coaches, operations, and accounts) and maintain timely follow-ups.- A positive, patient, and proactive attitude with a passion for student progress and parent satisfaction.- Willingness to work on-site from Chennai and occasionally attend student sessions.- Ability to play chess and a basic understanding of chess coaching are preferred.
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Customer Relationship Executive
6 days ago
Chennai, India Cheeni Labs Pvt Ltd Full time**Role: Customer Relationship Management** **Location: Chennai (Office Job)** **Experience: 0 to 1 Years** **Customer Relationship Management Executive** We are looking for an earnest client relationship executive to onboard and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should onboard clients,...
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Customer Relationship Executive
1 week ago
Chennai, India Industrial Support Services Full time**1) Customer Relationship Manager (CRM)** **Job description** Looking for a confident, soft spoken Customer Relationship Expert ( CRE ) Planning and delivering CRM strategies across the organisation with a view to retaining existing customers and constantly servicing them. - Taking care of the customer requirements - Making sure the customer database is...
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Customer Relationship Executive
5 hours ago
Chennai, India Jowin HR Services Full timeA customer relations executive is an upper-management customer service employee who oversees all interactions between a company and its customers. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer. **Speak with the employer** +91 9353204897
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Customer Relationship Executive
7 minutes ago
Chennai, Tamil Nadu, India Nibav Home Lifts Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Title:Customer Relationship ExecutiveLocation:Palavakkam, ECR, ChennaiCompany:NIBAV Home Lifts Pvt. Ltd.Department:CRMWork Mode:Work from Office –6 days a week(Palavakkam, ECR).About Us:AtNIBAV, we're redefining luxury living with our premium home elevators — compact, elegant, and innovative. With operations in 8 countries and 2,000+ employees, our...
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Customer Relationship Executive
4 days ago
Chennai, India EDUFIN Full time**Job Overview**: Looking for a passionate fresher/experienced individual to join us as a Customer Relationship Executive. Your main goal for this role is to provide excellent customer satisfaction to the customers, you will be responsible for Inbound and outbound calls and responding to their complaints in a professional manner. - Responsible for the...
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Customer Relationship Executive
19 hours ago
Chennai, India Chennai Chess Club Full timeJob Title: Customer Relationship Executive Experience: 1 - 3 Years Location: Chennai - Anna Nagar Company Description The Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we...
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Customer Relationship Executive
21 hours ago
Chennai, India Chennai Chess Club Full timeJob Title: Customer Relationship Executive Experience: 1 - 3 Years Location: Chennai - Anna Nagar Company Description The Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we...
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Customer Relationship Executive
13 hours ago
Chennai, India Chennai Chess Club Full timeJob Title: Customer Relationship ExecutiveExperience: 1 - 3 YearsLocation: Chennai - Anna NagarCompany DescriptionThe Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are...
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Customer Relationship Executive
1 day ago
Chennai, India Chennai Chess Club Full timeJob Title: Customer Relationship ExecutiveExperience: 1 - 3 YearsLocation: Chennai - Anna NagarCompany DescriptionThe Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are...
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Customer Relationship Executive
6 days ago
Chennai, Tamil Nadu, India Chennai Chess Club Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title:Customer Relationship ExecutiveExperience:1 - 3 YearsLocation:Chennai - Anna NagarCompany DescriptionThe Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are your...
