Salesforce Administrator

**Company Description**
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities may include the following and other duties may be assigned.
- Plan, develop, and configure new functionality to support existing users’ ongoing adoption of SFDC. This may include updating or creating objects, fields and field values, page layouts, actions, process builder, custom reports, dashboards, user roles & profiles, data sets, and more.
- Develop, test, document, and deploy high quality business and technical solutions on Salesforce using Agile processes, principles, and techniques
- Triage support and development tickets, ensuring they are properly document
- Provide metrics, data analytics, and data visualizations to inform critical business decisions
- Create and maintain all aspects of customer relationship management (CRM) reporting and dashboards
- Deploy approved changes to production
- Maintain CRM database for integrity and accuracy including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, etc.
- Monitor SFDC annual releases, install routine updates and identify/communicate any areas of concern or interest.
- Participate in the feasibility review & impact assessment of enhancement requests submitted by business users
- Lead the effort to test new functionality in each release to ensure that compatibility with current business processes is maintained.
- Provide training and on-boarding to new users, as needed.
- Perform routine monitoring of platform such as running adoption reports and dashboards, generating user license counts, activating & deactivating user records, etc.
- Provide administrative support to the pricing platform integrated with Salesforce

**Qualifications**
REQUIRED:

- 5+ years of experience as Salesforce Administrator
- Bachelor’s degree in computer science, Computer Information Systems, or related field from an accredited college or university.
- Salesforce Certified Administrator (required)

PREFERRED:

- Salesforce Certified Advanced Administrator, CPQ Specialist are highly preferred.
- Knowledge of pricing tools integrated with salesforce is preferred.

SKILLS:

- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
- Experience with Salesforce Sales cloud, Service cloud and experience cloud(Communities)
- Experience in Process Automation, Security configuration, Data Model creation, communities, Single Sign On.
- Experience with source repositories and deployment tools such as Jenkins, Bitbucket pipelines, etc
- Highly organized, detail-oriented, and ability to work independently.
- Experience working in iterative projects and with deployment strategies/processes (staging environment vs. production).
- Understanding of Agile-based development practices and Sprint planning strategies.
- Experience working with global teams.

**Additional Information**
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.