Corporate Services Officer

1 week ago

Noida Uttar Pradesh, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

**We connect. We inspire.**

**Pay Band**:4 / H

**Country/Location**:Noida, India

**Department**:Operations

**Contract Type**:Fixed Term Contract - 2 years

**Closing Date**:Wednesday, 24th September 2025- 23:59 Malaysia Time (GMT +8)

**Role Purpose**

The Corporate Services Officer (CSO) is responsible for managing the end-to-end delivery of corporate contracts, ensuring high standards of customer service, compliant financial management, and effective coordination with Operations and Customer Service teams. Acting as the key link between clients and internal teams after sales are closed, the CSO oversees contract execution, reporting, and feedback while supporting future business opportunities with corporate clients across the B2B, B2G, and B2I sectors.

**Role Accountabilities**

The Corporate Services Officer (CSO) ensures smooth delivery of corporate contracts through effective financial and resource management, client support, and coordination with internal teams. The role manages invoicing, payments, and compliance reporting; supports customer registration, onboarding, and issue resolution; oversees end-of-course reports, certificates, and client feedback; and maintains strong relationships with corporate clients in collaboration with Sales. In addition, the CSO coordinates colleagues and contractors to complete tasks to agreed standards, ensuring efficient service delivery and contributing to repeat and new business opportunities.

**Role specific skills, knowledge and experience**

The role requires a minimum of 3 years’ experience in customer management, with strong proficiency in SAP or equivalent financial software and familiarity with Salesforce or similar CRM systems. Experience in sales within large sectors such as financial services, media, pharmaceuticals, or tourism would be an added advantage.

**Further Information**

**Language**:Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

**Education**:A bachelor's degree in any discipline is required.

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity and Inclusion Statement**

**Safeguarding Statement**

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

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