Customer Service Officer

5 days ago

Noida Uttar Pradesh, India Betacore Corporate Services Private Limited Full time

**Job Summary**

We are hiring **Customer Relationship Officers/Phone Banking Officers** for a permanent role in the **Banking Process (Inbound Customer Service)**. This is an excellent opportunity for individuals with a passion for customer service to work in a professional and dynamic environment.

**Key Responsibilities**
- Handle inbound customer queries and provide resolutions within the specified timelines.
- Maintain a professional and empathetic approach while interacting with customers.
- Ensure compliance with company policies and process guidelines.
- Update records and log customer interactions in the system accurately.

**Role Requirements**
- **Education**:

- Open to graduates and freshers.
- Undergraduates are eligible with a minimum of 1 year of experience.
- **Language Proficiency**:

- Fluent in **English** and **Hindi**.
- English proficiency equivalent to Versant Level 4 or above is mandatory.
- **Work Schedule**:

- Rotational 9-hour shifts between 8:00 AM to 8:00 PM.
- Weekly offs as per the process roster.
- Rotational 9-hour shifts between 8:00 AM to 6:00 PM.
- Weekly offs as per the process roster.
- **6-day working process.**

**Compensation**
- **Freshers**: ₹16,500 per month in hand.
- **Additional Benefits**:

- Performance-linked Incentives (variable).
- Shuttle services from key locations (Sec 37 Bus Stand, Golf Course Metro, Noida City Centre, Sec 52 Noida Metro, Sec 59 Noida Metro).
- Salary applicable from Day 1, including 30 days of classroom training and 18 days of OJT (On-the-Job Training).

**Key Highlights**
- **Hiring for Permanent Roles.**:

- Opportunity to work with a reputed banking process.
- Growth opportunities within the organization.

**Application Process**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,492.93 - ₹17,315.78 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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