Front Office Assistant

5 days ago

Alleppey, India INSTITUTE OF COMMUNICATION & ELECTRONICS Full time

**Job Overview**: As an Office Assistant at the Mobile Service Center, you will play a crucial role in providing administrative and operational support to ensure the smooth functioning of the service center. Your responsibilities will include handling customer inquiries, managing office tasks, and facilitating communication between customers and service technicians. This role requires a combination of organizational skills, customer service orientation, and basic technical understanding.

**Key Responsibilities**:
**Customer Interaction**:
Greet and assist customers in a friendly and professional manner.

Address customer inquiries, provide information about services, and offer assistance in filling out service request forms.

Schedule appointments for mobile device repairs and communicate relevant details to customers.

**Administrative Support**:
Manage and organize paperwork, including service records, customer information, and inventory lists.

Assist in maintaining a clean and organized office environment.

Handle basic bookkeeping tasks, such as processing payments and issuing receipts.

**Communication and Coordination**:
Serve as a liaison between customers and service technicians, ensuring effective communication.

Coordinate with the technical team to update customers on repair status and completion times.

Relay important information to the management team regarding customer feedback or operational issues.

**Inventory Management**:
Monitor and maintain inventory levels of spare parts and accessories.

Assist in placing orders for new stock and verify the accuracy of incoming shipments.

Conduct regular stock audits to minimize discrepancies.

**Technical Assistance**:
Provide basic technical information to customers regarding common mobile device issues and solutions.

Collaborate with technicians to ensure accurate information is relayed to customers.

**Qualifications**:
High school diploma or equivalent.

Previous experience in customer service or office administration is preferred.

Basic knowledge of mobile devices and technology.

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail.

Proficient in using office software (e.g., Microsoft Office, Excel).

**Attributes**:
Customer-focused: Display a customer-centric approach to service and problem resolution.

Team player: Collaborate effectively with colleagues and service technicians.

Adaptability: Able to handle a dynamic work environment and adapt to changing priorities.

Professionalism: Maintain a polished and courteous demeanor when interacting with customers.

**Salary**: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Alappuzha, Kerala (required)

Ability to Relocate:

- Alappuzha, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9747452233

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