Front Office Staff

5 hours ago

Alleppey, Kerala, India MGS Associates Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are looking for an enthusiastic and customer-focused Front Office staff to handle inbound and outbound calls, provide product detailing, and ensure excellent customer communication. The ideal candidate should possess good communication skills and a positive attitude toward achieving customer satisfaction and sales goals.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and courteously.
  • Provide accurate information and product detailing to customers.
  • Maintain records of customer interactions, feedback, and follow-ups.
  • Identify customer needs and suggest suitable products or services.
  • Support sales and marketing campaigns through telephonic communication.
  • Ensure timely follow-up and conversion of inquiries into potential leads.
  • Coordinate with internal teams for smooth handling of customer requirements.

Requirements:

  • Qualification: Minimum Graduate.
  • Excellent communication and interpersonal skills (Malayalam proficiency preferred; English an added advantage).
  • Basic computer knowledge and ability to manage calls
  • Prior experience in telecalling, customer service, or sales will be an advantage.
  • Confident telephone etiquette.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

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