Bpo Trainer

14 hours ago

Gurgaon, India ContactPoint 360 Full time

We are looking to hire a talented and experienced BPO Trainer who can work from our Gurgaon office.

**Role & Responsibilities**:

- Subject Matter Expert on multiple company-specific, client-specific, and soft skill training topics
- Subject Matter Expert on our LMS platform as well as other training, coaching & performance management tools
- Thoroughly document all training completion, lesson plans, and training schedules including updates and version control
- Create engaging training initiatives and roll out plans for different clients, lines of business, and persona in the company
- Provide training feedback and insights to new employees during onboarding as well as to ContactPoint 360's leadership, operation & HR teams
- Provide recommendations and create content on training trends and opportunities
- Liaise with Operations, Quality Assurance, and Human Resources to discuss SWOT analysis related to training
- Assist other trainers as needed and complete other duties as assigned
- Has broad training experience including in-class and remote training
- Has a winning attitude, energy, and mindset that is contagious to those they interact with
- Thrives on being challenged, working well under pressure, and taking a solution-oriented approach always
- Has a critical eye for detail when it comes to industry best practices, processes, and version control methods for all learning and development initiatives
- Makes it their mission to be proactive, self-start, and show self-initiative in all responsibilities and tasks
- Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc.

**Qualifications**:

- Completion of post-secondary education and some training certifications are considered an asset
- Minimum of 3 years of progressive work experience in the BPO industry in a similar capacity
- Experience with the full training lifecycle including analysis, design, delivery, and evaluation
- Proficiency in a second language including French or Spanish is preferred
- Availability to work evenings or weekends as required to meet and exceed company & client expectations

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