Openings For Process Trainer(International),2 +Yrs Exp, Gurgaon

2 days ago

Gurgaon, Haryana, India Onpoint Corporate Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

**Openings for a leading international bpo**

Job Location: Gurgaon

Job Role: Process Trainer(US Healthcare/Travel)

Job Role:

As a Process Trainer, you will be responsible for training, mentoring, and guiding a team of sales and technical support representatives to achieve and exceed their performance targets.

The ideal candidate has a strong background in US Healthcare or Travel, excellent communication skills, and a passion for developing others.

Responsibilities:

  • Conduct training sessions and provide ongoing coaching to a team of agents on service techniques, product knowledge, and customer service skills.
  • Monitor agent performance, provide constructive feedback, and develop action plans for improvement.
  • Guide and motivate agents to upsell and cross-sell Vivint's products and services to customers.
  • Ensure the team meets key performance indicators (KPIs) and sales targets.
  • Handle escalated customer issues and provide technical support as needed.
  • Maintain a positive and high-energy work environment.
  • Work a night shift to align with our U.S. customer base.

Qualifications:

  • Proven experience in a sales or customer service role, preferably within a U.S. process environment.
  • Strong coaching and mentoring skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze performance data and identify areas for improvement.
  • Familiarity with smart home technology or a similar technical field is a plus.
  • Must be an immediate joiner.

Schedule & Compensation:

  • Working Days: 5 days a week
  • Shift: Primarily night shift

Interested, share profile with ctc,exptd ctc,notice period details on or call

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