is hiring Process Trainer in Gurugram
24 hours ago
Greetings,
Great opportunity to be a part of Ienergizer as a process trainer .
Requirements :-
- Overall, 3 years Experience in Call Centre /other industries with 1 Years Experience as Trainer.
- Graduation is must.
- BPO experience.
- Customer Service experience.
Roles & Responsibilities :-
- Advanced Communication Skills: Ability to train agents on handling sensitive and complex issues, including de-escalation techniques.
- Emotional Intelligence: Training agents to recognize and manage their emotions and those of customers.
- Crisis Management Training: Educating agents on managing critical situations calmly and effectively.
- Scenario-Based Training: Using real-world scenarios and role-playing to prepare agents for high-stress interactions.
- Presentation Skills: Engaging and effective delivery of training materials.
- Knowledge of Training Methods: Understanding of adult learning principles and various training techniques.
- Patience and Empathy: Ability to support and guide learners at different levels.
- Analytical Skills: Assessing training effectiveness and identifying areas for improvement.
For more information contact the below mentioned.
Vinay
Salary Upto 6 LPA
Warm Regards,
Talent Acquisition Team
Ienergizer
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