Customer Care Executive

1 week ago

Malad West Dely Mumbai Maharashtra, India Milestone HR Advisory Services Full time

**Job Purpose**: To contribute towards service quality, increase in workshop revenue by reducing customer complaints and providing excellentcustomer support**.**

**1)Primary Responsibilities**:

- To contact customers in terms of service due reminders, service appointment booking, post service feedback calling and other promotional offers/camp.
- To contact all leads (prospective customers) shared by sales person and arrange for test drive or visit.
- Update feedback of customer in DMS for all calls made related to sales activity.
- Follow communication procedures, guidelines and laid down policies.
- Generating PSF and service appointments list from the DMS system.
- Updating customers concerns (VOC) in DMS during PSF calls as per OEM norms.
- Calling customer for complaint registered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.
- Updating resolved complaints details in DMS and or Dealership defined process.

**2)Secondary Responsibilities**:

- Act as single point of contact for service and sales.
- Updating all records in DMS.
- Maintaining files, records and other important documents as per the dealership norms.

**Qualification**:HSC-Graduate, with basic proficiency in English and local language ( Hindi/Marathi).

**Experience**: 0-4 years of experience.with preference for those from service/hospitality industry.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9820047705

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