Dispatch & Customer Coordination Executive

7 days ago


Lalbazar Kolkata West Bengal, India TESTING INSTRUMENTS MANUFACTURING CO. PVT. LTD. Full time

**Job Title**: Dispatch & Customer Coordination Executive
**Location**: Kolkata
**Department**: Logistics / Operations

**Job Type**: Full-Time
**Experience**: 1-3 Years

**Job Summary**:
**Key Responsibilities**:

- Coordinate **deliveries and dispatches** for customer orders, ensuring timely and accurate shipment of materials.
- Communicate with customers **post-order confirmation** regarding dispatch details, delivery timelines, and any order-related concerns.
- **Match orders with quotations** to verify correct pricing, terms, and product details; communicate with customers in case of discrepancies.
- Maintain regular contact with **transporters/courier services** for timely pickup and delivery of materials.
- Follow up with **suppliers** and **couriers** for incoming material and ensure proper coordination for receipt and delivery.
- Maintain accurate **records of dispatches, deliveries, and communications**.
- Address and resolve **customer queries or issues** related to delivery or order details in a timely and professional manner.
- Assist in creating and updating **dispatch schedules**, trackers, and reports for internal use.
- Ensure that all documentation related to dispatch and delivery is complete and sent to relevant parties.

**Required Skills & Qualifications**:

- Bachelor’s degree in any field (Commerce, Logistics, or Business preferred).
- 1-3 years of experience in dispatch, logistics coordination, or customer service roles.
- Excellent **communication and interpersonal skills**.
- Good **management and coordination abilities** to handle multiple orders and transport timelines.
- Ability to work under pressure and handle urgent deliveries smoothly.
- Basic knowledge of **MS Office** (Word, Excel, Outlook).
- Attention to detail and organizational skills.

**Preferred Skills**:

- Experience in dealing with **transporters, courier companies**, and **logistics partners**.
- Familiarity with basic **order processing and documentation**.
- Ability to handle **customer complaints or issues** professionally and promptly.

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Paid sick time

Work Location: In person



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