IT Support and Operations

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

**HackerOne Values**

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is **Customer Obsessed** and prioritizes customer outcomes in our decisions and actions. We **Default to Disclosure** by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners** Win Together**by fostering empowerment, inclusion, respect, and accountability.

**IT Support and Operations Specialist**:
**Pune, India (Onsite)**

**Position Summary***:
HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

**Position Summary**Are you an amazing problem solver? Are you excited to learn and grow into an IT career? Do you have a track record for great service and strong technical knowledge? If so, HackerOne wants you to be new IT Support Specialist. This is a hands-on role that will include advanced support for our employees around the world. Help be the face of IT for HackerOne’s internal customers.

**What You Will Do** Our new Support Specialist will spend the first several months getting acquainted with our tools, systems, and processes. Working with our amazing IT Engineers supporting real tickets, devices, and employees. The IT support Specialist role is an amazing entry point to HackerOne, we encourage our IT staff to follow what interests them, be it IT administration, building processes, automation, and more The IT Support Specialists of HackerOne interact with more employees across the organization than almost any other role in the company. Solving problems, learning, and building relationships across departments. It’s a fantastic viewpoint to watch a uniquely positioned technology company as it continues to grow.
- Effective prioritization and escalation of incoming support tickets
- Setting up new equipment and services for employees
- Help onboard new hires in our growing global company
- Basic troubleshooting of computers and technology
- Learn to utilize multiple IT tools to help manage our global workforce
- Maintain our office technology
- Supporting employee lifecycle changes across multiple cloud based systems stemming from our Identity Provider

**Minimum Qualifications**
- A minimum of of 2 years of relevant experience in support or customer facing roles
- Must be able to work from a HackerOne office in Pune 5 days per week
- Must be able to work the following shift: 12:30-9.30pm IST
- Experience in a support driven role with a strong customer service mindset
- A strong problem solver with an eagerness to learn.
- A strong level of experience with macOS, ideally in an IT or support role
- An Interest in Security and Information Technology.
- Excellent written and verbal communication skills
- An eye for detail, and an ability to document actions and processes

**Preferred Qualifications**
- _Experience in IT support ticket management and escalation, ensuring timely and effective resolution of technical issues.._
- _ Familiarity with identity and access management (IAM) principles, including Single Sign-On (SSO) and role-based access control._
- _ Basic knowledge of IT service management (ITSM) tools (e.g., Jira Service Management, Zendesk) and ticketing workflows._

Compensation Range:
1.2mil INR to 1.6 mil INR

LI-Remote

LI-SM1

**Job Benefits**:

- Health (medical, vision, denta